At Synheart, we respect your privacy and your right to control your data. If you decide to delete your account, you can do so at any time directly from the app or by contacting our support team.
This page explains how to permanently delete your account and what happens to your data.
Delete Your Account From the App
You can delete your Synheart account directly inside the app.
Steps
- Open the Synheart app.
- Go to Profile.
- Tap Settings.
- Scroll down and select Delete My Account.
- Confirm the deletion request.
Once confirmed, your account will be scheduled for permanent deletion.
Delete Your Account From the Platform
If you use Synheart services through the platform or web applications:
- Log in to your account.
- Navigate to Profile → Settings.
- Select Delete My Account.
- Confirm the deletion request.
What Happens When You Delete Your Account
When your account is deleted:
- Your user profile and account credentials are permanently removed.
- Your personal data associated with your account will be deleted from our active systems.
- Any device associations and session history linked to your account will be removed.
Some limited information may be retained for:
- legal compliance
- fraud prevention
- system security
as required by applicable regulations.
Usage analytics data from the Life app is not linked to your account, so account deletion does not remove it; it is deleted automatically after 2 months (event-level) or 12 months (user-level). You can turn usage analytics off at any time in the Life app (Settings → Privacy & Consent → App Improvement), which stops collection immediately and resets the analytics identifier on your device.
Deleting Data From Synheart Apps
Deleting your account removes data associated with:
- Synheart Life
- Syni Life
- Synheart-supported applications linked to your account
If you used multiple devices, the data connected to your Synheart account will also be deleted from Synheart cloud services.
Request Deletion Through Support
If you cannot access your account or prefer assistance, you can request deletion by contacting our support team.
Please email:
Include:
- the email or phone number associated with your account
- the name of the Synheart app you used
- the request to delete your account
Our team will process your request.
Processing Time
Account deletion requests are typically processed within 7 days.